← Lex Fridman

Cristos Goodrow: YouTube Algorithm

第2020-01-25期2020-01-25English

嘉宾:Cristos Goodrow

收听本集00:00 / 1:31:19
阅读设置
按你的习惯阅读
正文字号
下载播客精读
把这一篇,带走慢慢读

精读待补充

下载功能还未开放

§01Transcript · 00:00–14:37

00:00The following is a conversation with Christos Goudreau,

00:03Vice President of Engineering at Google and Head of Search and Discovery at YouTube,

00:08also known as the YouTube Algorithm.

00:11YouTube has approximately 1.9 billion users,

00:15and every day people watch over 1 billion hours of YouTube video.

00:20It is the second most popular search engine behind Google itself.

00:24For many people, it is not only a source of entertainment,

00:27but also how we learn new ideas from math and physics videos to podcasts to debates, opinions,

00:33ideas from out of the box thinkers and activists on some of the most tense,

00:38challenging, and impactful topics in the world today.

00:42YouTube and other content platforms receive criticism from both viewers and creators,

00:48as they should, because the engineering task before them is hard, and they don't always

00:53succeed, and the impact of their work is truly world changing.

00:58To me, YouTube has been an incredible wellspring of knowledge.

01:02I've watched hundreds, if not thousands, of lectures that changed the way I see

01:06many fundamental ideas in math, science, engineering, and philosophy.

01:12But it does put a mirror to ourselves, and keeps the responsibility of the steps we take

01:17in each of our online educational journeys into the hands of each of us.

01:21The YouTube algorithm has an important role in that journey of helping us find new,

01:26exciting ideas to learn about.

01:28That's a difficult and an exciting problem for an artificial intelligence system.

01:33As I've said in lectures and other forums, recommendation systems will be one of the

01:37most impactful areas of AI in the 21st century, and YouTube is one of the biggest

01:43recommendation systems in the world.

01:46This is the Artificial Intelligence Podcast.

01:49If you enjoy it, subscribe on YouTube, give it five stars on Apple Podcast, follow on

01:54Spotify, support it on Patreon, or simply connect with me on Twitter, at Lex Friedman,

01:59spelled F R I D M A N.

02:02I recently started doing ads at the end of the introduction.

02:05I'll do one or two minutes after introducing the episode, and never any ads in the middle

02:10that can break the flow of the conversation.

02:12I hope that works for you and doesn't hurt the listening experience.

02:16This show is presented by Cash App, the number one finance app in the App Store.

02:20I personally use Cash App to send money to friends, but you can also use it to buy,

02:25sell, and deposit Bitcoin in just seconds.

02:27Cash App also has a new investing feature.

02:30You can buy fractions of a stock, say, $1 worth, no matter what the stock price is.

02:35Broker services are provided by Cash App Investing, a subsidiary of Square and Member

02:40SIPC.

02:41I'm excited to be working with Cash App to support one of my favorite organizations

02:45called FIRST, best known for their FIRST Robotics and Lego competitions.

02:50They educate and inspire hundreds of thousands of students in over 110 countries and have

02:56a perfect rating and charity navigator, which means that donated money is used to maximum

03:00effectiveness.

03:02When you get Cash App from the App Store or Google Play and use code LEXPODCAST, you'll

03:08get $10, and Cash App will also donate $10 to FIRST, which again is an organization that

03:14I've personally seen inspire girls and boys to dream of engineering a better world.

03:19And now, here's my conversation with Christos Goudreau.

03:24YouTube is the world's second most popular search engine, behind Google, of course.

03:29We watch more than 1 billion hours of YouTube videos a day, more than Netflix and Facebook

03:34video combined.

03:35YouTube creators upload over 500,000 hours of video every day.

03:41Average lifespan of a human being, just for comparison, is about 700,000 hours.

03:47So, what's uploaded every single day is just enough for a human to watch in a lifetime.

03:53So, let me ask an absurd philosophical question.

03:56If from birth, when I was born, and there's many people born today with the internet,

04:00I watched YouTube videos nonstop, do you think there are trajectories through YouTube video

04:06space that can maximize my average happiness, or maybe education, or my growth as a human

04:14being?

04:15I think there are some great trajectories through YouTube videos, but I wouldn't recommend

04:21that anyone spend all of their waking hours or all of their hours watching YouTube.

04:26I mean, I think about the fact that YouTube has been really great for my kids, for instance.

04:32My oldest daughter, she's been watching YouTube for several years.

04:37She watches Tyler Oakley and the Vlogbrothers, and I know that it's had a very profound and

04:44positive impact on her character.

04:46And my younger daughter, she's a ballerina, and her teachers tell her that YouTube is

04:52a huge advantage for her because she can practice a routine and watch professional dancers do

04:58that same routine and stop it and back it up and rewind and all that stuff, right?

05:03So, it's been really good for them.

05:06And then even my son is a sophomore in college.

05:08He got through his linear algebra class because of a channel called Three Blue, One Brown,

05:15which helps you understand linear algebra, but in a way that would be very hard for anyone

05:22to do on a whiteboard or a chalkboard.

05:25And so, I think that those experiences, from my point of view, were very good.

05:30And so, I can imagine really good trajectories through YouTube, yes.

05:34Have you looked at, do you think of broadly about that trajectory over a period?

05:38Because YouTube has grown up now.

05:41So, over a period of years, you just kind of gave a few anecdotal examples, but I used

05:48to watch certain shows on YouTube.

05:49I don't anymore.

05:50I've moved on to other shows.

05:52Ultimately, you want people to, from YouTube's perspective, to stay on YouTube, to grow as

05:57human beings on YouTube.

06:00So, you have to think not just what makes them engage today or this month, but what

06:07makes them engage today or this month, but also for a period of years.

06:12Absolutely.

06:13That's right.

06:13I mean, if YouTube is going to continue to enrich people's lives, then it has to grow

06:20with them, and people's interests change over time.

06:25And so, I think we've been working on this problem, and I'll just say it broadly as

06:31like how to introduce diversity and introduce people who are watching one thing to something

06:38else they might like.

06:40We've been working on that problem all the eight years I've been at YouTube.

06:45It's a hard problem because, I mean, of course, it's trivial to introduce diversity

06:51that doesn't help.

06:52Yeah, just add a random video.

06:54I could just randomly select a video from the billions that we have.

06:58It's likely not to even be in your language.

07:01So, the likelihood that you would watch it and develop a new interest is very, very low.

07:08And so, what you want to do when you're trying to increase diversity is find something that

07:14is not too similar to the things that you've watched, but also something that you might

07:21be likely to watch.

07:23And that balance, finding that spot between those two things is quite challenging.

07:28So, the diversity of content, diversity of ideas, it's a really difficult, it's a thing

07:36like that's almost impossible to define, right?

07:39Like, what's different?

07:41So, how do you think about that?

07:43So, two examples is I'm a huge fan of Three Blue One Brown, say, and then one diversity.

07:51I wasn't even aware of a channel called Veritasium, which is a great science, physics, whatever

07:57channel.

07:57So, one version of diversity is showing me Derek's Veritasium channel, which I was really

08:03excited to discover.

08:04I actually now watch a lot of his videos.

08:06Okay, so you're a person who's watching some math channels and you might be interested

08:12in some other science or math channels.

08:14So, like you mentioned, the first kind of diversity is just show you some things from

08:20other channels that are related, but not just, you know, not all the Three Blue One Brown

08:27channel, throw in a couple others.

08:29So, that's maybe the first kind of diversity that we started with many, many years ago.

08:36Taking a bigger leap is about, I mean, the mechanisms we use for that is we basically

08:44cluster videos and channels together, mostly videos.

08:48We do almost everything at the video level.

08:50And so, we'll make some kind of a cluster via some embedding process and then measure

08:58what is the likelihood that users who watch one cluster might also watch another cluster

09:05that's very distinct.

09:06So, we may come to find that people who watch science videos also like jazz.

09:15This is possible, right?

09:16And so, because of that relationship that we've identified through the embeddings and

09:25then the measurement of the people who watch both, we might recommend a jazz video once

09:30in a while.

09:31So, there's this cluster in the embedding space of jazz videos and science videos.

09:36And so, you kind of try to look at aggregate statistics where if a lot of people that jump

09:42from science cluster to the jazz cluster tend to remain as engaged or become more engaged,

09:51then that means those two, they should hop back and forth and they'll be happy.

09:57Right.

09:57There's a higher likelihood that a person who's watching science would like jazz than

10:03the person watching science would like, I don't know, backyard railroads or something

10:08else, right?

10:08And so, we can try to measure these likelihoods and use that to make the best recommendation

10:15we can.

10:16So, okay.

10:16So, we'll talk about the machine learning of that, but I have to linger on things that

10:21neither you or anyone have an answer to.

10:24There's gray areas of truth, which is, for example, now I can't believe I'm going there,

10:31but politics.

10:32It happens so that certain people believe certain things and they're very certain about

10:36them.

10:38Let's move outside the red versus blue politics of today's world, but there's different ideologies.

10:44For example, in college, I read quite a lot of Ayn Rand I studied, and that's a particular

10:49philosophical ideology I found interesting to explore.

10:53Okay.

10:53So, that was that kind of space.

10:55I've kind of moved on from that cluster intellectually, but it nevertheless is an interesting cluster.

11:00I was born in the Soviet Union.

11:02Socialism, communism is a certain kind of political ideology that's really interesting

11:06to explore.

11:07Again, objectively, there's a set of beliefs about how the economy should work and so on.

11:12And so, it's hard to know what's true or not in terms of people within those communities

11:18are often advocating that this is how we achieve utopia in this world, and they're pretty

11:24certain about it.

11:25So, how do you try to manage politics in this chaotic, divisive world?

11:33Not positive or any kind of ideas in terms of filtering what people should watch next

11:38and in terms of also not letting certain things be on YouTube.

11:44This is an exceptionally difficult responsibility.

11:47Well, the responsibility to get this right is our top priority.

11:52And the first comes down to making sure that we have good, clear rules of the road, right?

11:58Like, just because we have freedom of speech doesn't mean that you can literally say anything,

12:03right?

12:03Like, we as a society have accepted certain restrictions on our freedom of speech.

12:10There are things like libel laws and things like that.

12:13And so, where we can draw a clear line, we do, and that's what we do.

12:20We draw a clear line, we do, and we continue to evolve that line over time.

12:27However, as you pointed out, wherever you draw the line, there's going to be a border

12:32line.

12:33And in that border line area, we are going to maybe not remove videos, but we will try

12:40to reduce the recommendations of them or the proliferation of them by demoting them.

12:47Alternatively, in those situations, try to raise what we would call authoritative or

12:53credible sources of information.

12:55So, we're not trying to, I mean, you mentioned Ayn Rand and communism.

13:03Those are two valid points of view that people are going to debate and discuss.

13:07And of course, people who believe in one or the other of those things are going to try

13:13to persuade other people to their point of view.

13:15And so, we're not trying to settle that or choose a side or anything like that.

13:21What we're trying to do is make sure that the people who are expressing those point

13:26of view and offering those positions are authoritative and credible.

13:33So, let me ask a question about people I don't like personally.

13:38You heard me.

13:39I don't care if you leave comments on this.

13:41But sometimes, they're brilliantly funny, which is trolls.

13:45So, people who kind of mock, I mean, the internet is full, Reddit of mock style

13:53comedy where people just kind of make fun of, point out that the emperor has no clothes.

13:59And there's brilliant comedy in that, but sometimes it can get cruel and mean.

14:03So, on that, on the mean point, and sorry to look at the comments, but I'm going to

14:10and sorry to linger on these things that have no good answers.

14:13But actually, I totally hear you that this is really important that you're trying to

14:19solve it.

14:19But how do you reduce the meanness of people on YouTube?

14:26I understand that anyone who uploads YouTube videos has to become resilient to a certain

14:33amount of meanness.

14:35Like I've heard that from many creators.

§02Transcript · 14:37–31:01

14:37And we are trying in various ways, comment ranking, allowing certain features to block

14:47people, to reduce or make that meanness or that trolling behavior less effective on YouTube.

14:55Yeah.

14:56And so, I mean, it's very important, but it's something that we're going to keep having

15:05to work on and as we improve it, like maybe we'll get to a point where people don't have

15:12to suffer this sort of meanness when they upload YouTube videos.

15:16I hope we do, but it just does seem to be something that you have to be able to deal

15:23with as a YouTube creator nowadays.

15:25Do you have a hope that, so you mentioned two things that I kind of agree with.

15:29So there's like a machine learning approach of ranking comments based on whatever, based

15:37on how much they contribute to the healthy conversation.

15:40Let's put it that way.

15:41Then the other is almost an interface question of how do you, how does the creator filter?

15:48So block or how does, how do humans themselves, the users of YouTube manage their own conversation?

15:56Do you have hope that these two tools will create a better society without limiting freedom

16:02of speech too much, without sort of attacking, even like saying that people, what do you

16:07mean limiting, sort of curating speech?

16:12I mean, I think that that overall is our whole project here at YouTube.

16:16Right.

16:17Like we fundamentally believe and I personally believe very much that YouTube can be great.

16:24It's been great for my kids.

16:26I think it can be great for society.

16:29But it's absolutely critical that we get this responsibility part right.

16:34And that's why it's our top priority.

16:37Susan Wojcicki, who's the CEO of YouTube, she says something that I personally find

16:42very inspiring, which is that we want to do our jobs today in a manner so that people

16:4920 and 30 years from now will look back and say, YouTube, they really figured this out.

16:54They really found a way to strike the right balance between the openness and the value

17:00that the openness has and also making sure that we are meeting our responsibility to

17:06users in society.

17:09So the burden on YouTube actually is quite incredible.

17:12And the one thing that people don't give enough credit to the seriousness and the magnitude

17:18of the problem, I think.

17:19So I personally hope that you do solve it because a lot is in your hand, a lot is riding

17:26on your success or failure.

17:28So it's besides, of course, running a successful company, you're also curating the content

17:34of the internet and the conversation on the internet.

17:36That's a powerful thing.

17:40So one thing that people wonder about is how much of it can be solved with pure machine

17:48learning.

17:49So looking at the data, studying the data and creating algorithms that curate the comments,

17:55curate the content, and how much of it needs human intervention, meaning people here at

18:02YouTube in a room sitting and thinking about what is the nature of truth, what are the

18:11ideals that we should be promoting, that kind of thing.

18:14So algorithm versus human input, what's your sense?

18:18I mean, my own experience has demonstrated that you need both of those things.

18:25Algorithms, I mean, you're familiar with machine learning algorithms and the thing

18:29they need most is data and the data is generated by humans.

18:34And so, for instance, when we're building a system to try to figure out which are the

18:42videos that are misinformation or borderline policy violations, well, the first thing we

18:49need to do is get human beings to make decisions about which of those videos are in which category.

18:57And then we use that data and basically take that information that's determined and governed

19:04by humans and extrapolate it or apply it to the entire set of billions of YouTube videos.

19:12And we couldn't get to all the videos on YouTube well without the humans, and we couldn't use

19:20the humans to get to all the videos of YouTube.

19:23So there's no world in which you have only one or the other of these things.

19:28And just as you said, a lot of it comes down to people at YouTube spending a lot of time

19:37trying to figure out what are the right policies, what are the outcomes based on those policies,

19:43are they the kinds of things we want to see?

19:46And then once we kind of get an agreement or build some consensus around what the policies

19:53are, well, then we've got to find a way to implement those policies across all of YouTube.

19:59And that's where both the human beings, we call them evaluators or reviewers, come into

20:05play to help us with that.

20:07And then once we get a lot of training data from them, then we apply the machine learning

20:12techniques to take it even further.

20:14Do you have a sense that these human beings have a bias in some kind of direction?

20:20I mean, that's an interesting question.

20:22We do sort of in autonomous vehicles and computer vision in general, a lot of annotation, and

20:28we rarely ask what bias do the annotators have.

20:35Even in the sense that they're better at annotating certain things than others.

20:42For example, people are much better at, for example, at writing, they're much better at

20:48or much better at annotating segmentation at segmenting cars in a scene versus segmenting

20:56bushes or trees.

20:59There's specific mechanical reasons for that, but also because it's semantic gray area.

21:04And just for a lot of reasons, people are just terrible at annotating trees.

21:09Okay, so in the same kind of sense, do you think of, in terms of people reviewing videos

21:15or annotating the content of videos, is there some kind of bias that you're aware of or

21:21seek out in that human input?

21:24Well, we take steps to try to overcome these kinds of biases or biases that we think would

21:30be problematic.

21:32So for instance, like we ask people to have a bias towards scientific consensus.

21:38That's something that we instruct them to do.

21:41We ask them to have a bias towards demonstration of expertise or credibility or authoritativeness.

21:48But there are other biases that we want to make sure to try to remove.

21:53And there's many techniques for doing this.

21:55One of them is you send the same thing to be reviewed to many people.

22:01And so, that's one technique.

22:04Another is that you make sure that the people that are doing these sorts of tasks, that

22:09these sorts of tasks are from different backgrounds and different areas of the United States or

22:15of the world.

22:17But then, even with all of that, it's possible for certain kinds of what we would call unfair

22:25biases to creep into machine learning systems, primarily, as you said, because maybe the

22:31training data itself comes in in a biased way.

22:34So, we also have worked very hard on improving the machine learning systems to remove and

22:41reduce unfair biases when it goes against or involves some protected class, for instance.

22:51Thank you for exploring with me some of the more challenging things.

22:55I'm sure there's a few more that we'll jump back to.

22:57But let me jump into the fun part, which is maybe the basics of the quote, unquote, YouTube

23:05algorithm.

23:06What does the YouTube algorithm look at to make recommendation for what to watch next?

23:11And it's from a machine learning perspective.

23:14Or when you search for a particular term, how does it know what to show you next?

23:20Because it seems to, at least for me, do an incredible job of both.

23:25Well, that's kind of you to say.

23:26It didn't used to do a very good job, but it's gotten better over the years.

23:31Even I observed that it's improved quite a bit.

23:35Those are two different situations.

23:36Like when you search for something, YouTube uses the best technology we can get from Google

23:45to make sure that the YouTube search system finds what someone's looking for.

23:50And of course, the very first things that one thinks about is, okay, well, does the

23:55word occur in the title, for instance?

24:00But there are much more sophisticated things where we're mostly trying to do some syntactic

24:07match or maybe a semantic match based on words that we can add to the document itself.

24:15For instance, maybe is this video watched a lot after this query?

24:21That's something that we can observe and then as a result, make sure that that document

24:30would be retrieved for that query.

24:33Now, when you talk about what kind of videos would be recommended to watch next, that's

24:40something, again, we've been working on for many years and probably the first real attempt

24:50to do that well was to use collaborative filtering.

24:55Can you describe what collaborative filtering is?

24:57Sure.

24:58It's just basically what we do is we observe which videos get watched close together by

25:06the same person.

25:08And if you observe that and if you can imagine creating a graph where the videos that get

25:15watched close together by the most people are very close to one another in this graph

25:20and videos that don't frequently get watched close together by the same person or the same

25:26people are far apart, then you end up with this graph that we call the related graph

25:33that basically represents videos that are very similar or related in some way.

25:38And what's amazing about that is that it puts all the videos that are in the same

25:45language together, for instance, and we didn't even have to think about language.

25:51It just does it, right?

25:52And it puts all the videos that are about sports together and it puts most of the music

25:56videos together and it puts all of these sorts of videos together just because that's sort

26:02of the way the people using YouTube behave.

26:05So that already cleans up a lot of the problem.

26:10It takes care of the lowest hanging fruit, which happens to be a huge one of just managing

26:16these millions of videos.

26:18That's right.

26:19I remember a few years ago I was talking to someone who was trying to propose that we

26:27do a research project concerning people who are bilingual, and this person was making

26:37this proposal based on the idea that YouTube could not possibly be good at recommending

26:44videos well to people who are bilingual.

26:48And so she was telling me about this and I said, well, can you give me an example of

26:54what problem do you think we have on YouTube with the recommendations?

26:57And so she said, well, I'm a researcher in the US and when I'm looking for academic

27:04topics, I want to see them in English.

27:07And so she searched for one, found a video, and then looked at the watch next suggestions

27:12and they were all in English.

27:14And so she said, oh, I see.

27:16YouTube must think that I speak only English.

27:18And so she said, now I'm actually originally from Turkey and sometimes when I'm cooking,

27:23let's say I want to make some baklava, I really like to watch videos that are in Turkish.

27:27And so she searched for a video about making the baklava and then selected it and it was

27:33in Turkish and the watch next recommendations were in Turkish.

27:35And she just couldn't believe how this was possible and how is it that you know that

27:41I speak both these two languages and put all the videos together?

27:44And it's just as a sort of an outcome of this related graph that's created through

27:49collaborative filtering.

27:51So for me, one of my huge interests is just human psychology, right?

27:54And that's such a powerful platform on which to utilize human psychology to discover what

28:02people, individual people want to watch next.

28:04But it's also be just fascinating to me.

28:06You know, I've, Google search has ability to look at your own history and I've done

28:13that before, just, just what I've searched three years for many, many years.

28:17And it's fascinating picture of who I am actually.

28:21And I don't think anyone's ever summarized.

28:24I personally would love that.

28:26A summary of who I am as a person on the internet to me, because I didn't get a reply

28:32of who I am as a person on the internet to me, because I think it reveals, I think it

28:38puts a mirror to me or to others.

28:41You know, that's actually quite revealing and interesting, you know, just the, maybe

28:47in the number of, it's a joke, but not really is the number of cat videos I've watched or

28:53videos of people falling, you know, stuff that's absurd, that kind of stuff.

28:59It's really interesting.

29:00And of course it's really good for the machine learning aspect to, to show, to figure out

29:06what to show next.

29:06But it's interesting.

29:09Have you just as a tangent played around with the idea of giving a map to people sort of,

29:16as opposed to just using this information to show what's next, showing them here are

29:22the clusters you've loved over the years kind of thing?

29:25Well, we do provide the history of all the videos that you've watched.

29:29Yes.

29:29So you can definitely search through that and look through it and search through it

29:32to see what it is that you've been watching on YouTube.

29:35We have actually in various times experimented with this sort of cluster idea, finding ways

29:44to demonstrate or show people what topics they've been interested in or what clusters

29:51they've watched from.

29:51It's interesting that you bring this up because in some sense, the way the recommendation

29:58system of YouTube sees a user is exactly as the history of all the videos they've

30:04watched on YouTube.

30:06And so you can think of yourself or any user on YouTube as kind of like a DNA strand of

30:17all your videos, right?

30:18That sort of represents you, you can also think of it as maybe a vector in the space

30:23of all the videos on YouTube.

30:26And so now once you think of it as a vector in the space of all the videos on YouTube,

30:31then you can start to say, okay, well, which other vectors are close to me and to my vector?

30:39And that's one of the ways that we generate some diverse recommendations is because you're

30:44like, okay, well, these people seem to be close with respect to the videos they've

30:50watched on YouTube, but here's a topic or a video that one of them has watched and

30:55enjoyed, but the other one hasn't, that could be an opportunity to make a good recommendation.

§03Transcript · 31:01–43:51

31:01I got to tell you, I mean, I know I'm going to ask for things that are impossible, but

31:04I would love to cluster than human beings.

31:07I would love to know who has similar trajectories as me, because you probably would want to

31:12hang out, right?

31:14There's a social aspect there, like actually finding some of the most fascinating people

31:18I find on YouTube, but have like no followers and I start following them and they create

31:23incredible content and on that topic, I just love to ask, there's some videos that just

31:29blow my mind in terms of quality and depth and just in every regard are amazing videos

31:37and they have like 57 views, okay?

31:40How do you get videos of quality to be seen by many eyes?

31:46So the measure of quality, is it just something, yeah, how do you know that something is good?

31:53Well, I mean, I think it depends initially on what sort of video we're talking about.

31:58So in the realm of, let's say you mentioned politics and news, in that realm, you know,

32:08quality news or quality journalism relies on having a journalism department, right?

32:16Like you have to have actual journalists and fact checkers and people like that and so

32:22in that situation and in others, maybe science or in medicine, quality has a lot to do with

32:30the authoritativeness and the credibility and the expertise of the people who make the

32:34video.

32:36Now, if you think about the other end of the spectrum, you know, what is the highest quality

32:42prank video or what is the highest quality Minecraft video, right?

32:49That might be the one that people enjoy watching the most and watch to the end or it might

32:54be the one that when we ask people the next day after they watched it, were they satisfied

33:03with it?

33:04And so we in, especially in the realm of entertainment, have been trying to get at better and better

33:11measures of quality or satisfaction or enrichment since I came to YouTube.

33:19And we started with, well, you know, the first approximation is the one that gets more views.

33:27But you know, we both know that things can get a lot of views and not really be that

33:32high quality, especially if people are clicking on something and then immediately realizing

33:37that it's not that great and abandoning it.

33:41And that's why we moved from views to thinking about the amount of time people spend watching

33:46it with the premise that like, you know, in some sense, the time that someone spends watching

33:52a video is related to the value that they get from that video.

33:57It may not be perfectly related, but it has something to say about how much value they

34:02get.

34:04But even that's not good enough, right?

34:05Because I myself have spent time clicking through channels on television late at night

34:11and ended up watching Under Siege 2 for some reason I don't know.

34:16And if you were to ask me the next day, are you glad that you watched that show on TV

34:21last night?

34:22I'd say, yeah, I wish I would have gone to bed or read a book or almost anything else,

34:27really.

34:29And so that's why some people got the idea a few years ago to try to survey users afterwards.

34:35And so we get feedback data from those surveys and then use that in the machine learning

34:43system to try to not just predict what you're going to click on right now, what you might

34:47watch for a while, but what when we ask you tomorrow, you'll give four or five stars to.

34:54So just to summarize, what are the signals from a machine learning perspective that a

34:59user can provide?

35:00So you mentioned just clicking on the video views, the time watched, maybe the relative

35:05time watched, the clicking like and dislike on the video, maybe commenting on the video.

35:12All of those things.

35:14All of those things.

35:15And then the one I wasn't actually quite aware of, even though I might have engaged in it

35:20is a survey afterwards, which is a brilliant idea.

35:24Is there other signals?

35:26I mean, that's already a really rich space of signals to learn from.

35:30Is there something else?

35:31Well, you mentioned commenting, also sharing the video.

35:35If you think it's worthy to be shared with someone else you know.

35:39Within YouTube or outside of YouTube as well?

35:41Either.

35:42Let's see, you mentioned like, dislike.

35:44Like and dislike.

35:45How important is that?

35:47It's very important, right?

35:48We want, it's predictive of satisfaction.

35:52But it's not perfectly predictive.

35:56Subscribe.

35:57If you subscribe to the channel of the person who made the video, then that also is a piece

36:03of information and it signals satisfaction.

36:07Although over the years, we've learned that people have a wide range of attitudes about

36:13what it means to subscribe.

36:17We would ask some users who didn't subscribe very much, but they watched a lot from a few

36:24channels.

36:25We'd say, well, why didn't you subscribe?

36:26And they would say, well, I can't afford to pay for anything.

36:32We tried to let them understand like, actually it doesn't cost anything.

36:35It's free.

36:36It just helps us know that you are very interested in this creator.

36:41But then we've asked other people who subscribe to many things and don't really watch any

36:47of the videos from those channels.

36:49And we say, well, why did you subscribe to this if you weren't really interested in any

36:54more videos from that channel?

36:56And they might tell us, well, I just, you know, I thought the person did a great job

37:00and I just want to kind of give them a high five.

37:03And so.

37:04Yeah.

37:05That's where I sit.

37:06I go to channels where I just, this person is amazing.

37:11I like this person.

37:13But then I like this person and I really want to support them.

37:18That's how I click subscribe.

37:19Even though I mean never actually want to click on their videos when they're releasing

37:23it.

37:24I just love what they're doing.

37:25And it's maybe outside of my interest area and so on, which is probably the wrong way

37:30to use the subscribe button.

37:31But I just want to say congrats.

37:32This is great work.

37:34Well, so you have to deal with all the space of people that see the subscribe button is

37:39totally different.

37:40That's right.

37:41And so, you know, we can't just close our eyes and say, sorry, you're using it wrong.

37:46You know, we're not going to pay attention to what you've done.

37:50We need to embrace all the ways in which all the different people in the world use the

37:53subscribe button or the like and the dislike button.

37:57So in terms of signals of machine learning, using for the search and for the recommendation,

38:05you've mentioned title.

38:06So like metadata, like text data that people provide description and title and maybe keywords.

38:13Maybe you can speak to the value of those things in search and also this incredible

38:19fascinating area of the content itself.

38:22So the video content itself, trying to understand what's happening in the video.

38:26So YouTube released a data set that, you know, in the machine learning computer vision world,

38:30this is just an exciting space.

38:33How much is that currently?

38:35How much are you playing with that currently?

38:37How much is your hope for the future of being able to analyze the content of the video itself?

38:42Well, we have been working on that also since I came to YouTube.

38:46Analyzing the content.

38:47Analyzing the content of the video, right?

38:50And what I can tell you is that our ability to do it well is still somewhat crude.

39:00We can tell if it's a music video, we can tell if it's a sports video, we can probably

39:05tell you that people are playing soccer.

39:09We probably can't tell whether it's Manchester United or my daughter's soccer team.

39:15So these things are kind of difficult and using them, we can use them in some ways.

39:21So for instance, we use that kind of information to understand and inform these clusters that

39:27I talked about.

39:30And also maybe to add some words like soccer, for instance, to the video, if it doesn't

39:34occur in the title or the description, which is remarkable that often it doesn't.

39:40One of the things that I ask creators to do is please help us out with the title and the

39:47description.

39:48For instance, we were a few years ago having a live stream of some competition for World

39:56of Warcraft on YouTube.

39:59And it was a very important competition, but if you typed World of Warcraft in search,

40:04you wouldn't find it.

40:05World of Warcraft wasn't in the title?

40:07World of Warcraft wasn't in the title.

40:09It was match 478, you know, A team versus B team and World of Warcraft wasn't in the

40:14title.

40:15I'm just like, come on, give me.

40:17Being literal on the internet is actually very uncool, which is the problem.

40:22Oh, is that right?

40:23Well, I mean, in some sense, well, some of the greatest videos, I mean, there's a humor

40:28to just being indirect, being witty and so on.

40:31And actually being, you know, machine learning algorithms want you to be, you know, literal,

40:37right?

40:38You just want to say what's in the thing, be very, very simple.

40:42And in some sense that gets away from wit and humor.

40:46So you have to play with both, right?

40:48But you're saying that for now, sort of the content of the title, the content of the description,

40:54the actual text is one of the best ways for the algorithm to find your video and put them

41:01in the right cluster.

41:03That's right.

41:04And I would go further and say that if you want people, human beings to select your video

41:10in search, then it helps to have, let's say World of Warcraft in the title.

41:14Because why would a person, you know, if they're looking at a bunch, they type World of Warcraft

41:20and they have a bunch of videos, all of whom say World of Warcraft, except the one that

41:23you uploaded.

41:24Well, even the person is going to think, well, maybe this isn't somehow search made a mistake.

41:29This isn't really about World of Warcraft.

41:31So it's important not just for the machine learning systems, but also for the people

41:36who might be looking for this sort of thing.

41:38They get a clue that it's what they're looking for by seeing that same thing prominently

41:44in the title of the video.

41:45Okay.

41:46Let me push back on that.

41:47So I think from the algorithm perspective, yes, but if they typed in World of Warcraft

41:52and saw a video that with the title simply winning and the thumbnail has like a sad orc

42:02or something, I don't know, right?

42:04Like I think that's much, it gets your curiosity up.

42:11And then if they could trust that the algorithm was smart enough to figure out somehow that

42:15this is indeed a World of Warcraft video, that would have created the most beautiful

42:20experience.

42:21I think in terms of just the wit and the humor and the curiosity that we human beings naturally

42:25have.

42:26But you're saying, I mean, realistically speaking, it's really hard for the algorithm

42:30to figure out that the content of that video will be a World of Warcraft video.

42:34And you have to accept that some people are going to skip it.

42:37Yeah.

42:38Right?

42:39I mean, and so you're right.

42:41The people who don't skip it and select it are going to be delighted, but other people

42:47might say, yeah, this is not what I was looking for.

42:50And making stuff discoverable, I think is what you're really working on and hoping.

42:56So yeah.

42:57So from your perspective, put stuff in the title description.

43:00And remember the collaborative filtering part of the system starts by the same user watching

43:07videos together, right?

43:09So the way that they're probably going to do that is by searching for them.

43:14That's a fascinating aspect of it.

43:15It's like ant colonies.

43:16That's how they find stuff.

43:19So I mean, what degree for collaborative filtering in general is one curious ant, one curious

43:27user, essential?

43:28So just a person who is more willing to click on random videos and sort of explore these

43:33cluster spaces.

43:35In your sense, how many people are just like watching the same thing over and over and

43:39over and over?

43:40And how many are just like the explorers and just kind of like click on stuff and then

43:44help the other ant in the ant's colony discover the cool stuff?

43:49Do you have a sense of that at all?

§04Transcript · 43:51–58:24

43:51I really don't think I have a sense for the relative sizes of those groups.

43:56But I would say that people come to YouTube with some certain amount of intent.

44:01And as long as they, to the extent to which they try to satisfy that intent, that certainly

44:08helps our systems, right?

44:09Because our systems rely on kind of a faithful amount of behavior, right?

44:17And there are people who try to trick us, right?

44:19There are people and machines that try to associate videos together that really don't

44:25belong together, but they're trying to get that association made because it's profitable

44:30for them.

44:31And so we have to always be resilient to that sort of attempt at gaming the systems.

44:37So speaking to that, there's a lot of people that in a positive way, perhaps, I don't know,

44:42I don't like it, but like to want to try to game the system to get more attention.

44:47Everybody creators in a positive sense want to get attention, right?

44:51So how do you work in this space when people create more and more sort of click baity titles

45:01and thumbnails?

45:02Sort of very to ask him, Derek has made a video where basically describes that it seems

45:08what works is to create a high quality video, really good video, where people would want

45:12to watch it once they click on it, but have click baity titles and thumbnails to get them

45:18to click on it in the first place.

45:19And he's saying, I'm embracing this fact, I'm just going to keep doing it.

45:23And I hope you forgive me for doing it and you will enjoy my videos once you click on

45:28them.

45:29So in what sense do you see this kind of click bait style attempt to manipulate, to get people

45:38in the door to manipulate the algorithm or play with the algorithm or game the algorithm?

45:43I think that you can look at it as an attempt to game the algorithm.

45:47But even if you were to take the algorithm out of it and just say, okay, well, all these

45:52videos happen to be lined up, which the algorithm didn't make any decision about which one to

45:57put at the top or the bottom, but they're all lined up there, which one are the people

46:02going to choose?

46:04And I'll tell you the same thing that I told Derek is, I have a bookshelf and they have

46:09two kinds of books on them, science books.

46:13I have my math books from when I was a student and they all look identical except for the

46:19titles on the covers.

46:21They're all yellow, they're all from Springer and they're every single one of them.

46:24The cover is totally the same.

46:27Yes.

46:28Right?

46:29Yeah.

46:30On the other hand, I have other more pop science type books and they all have very interesting

46:34covers and they have provocative titles and things like that.

46:40I wouldn't say that they're click baity because they are indeed good books.

46:45And I don't think that they cross any line, but that's just a decision you have to make.

46:52Like the people who write classical recursion theory by Piero di Freddie, he was fine with

46:58the yellow title and nothing more.

47:02Whereas I think other people who wrote a more popular type book understand that they need

47:10to have a compelling cover and a compelling title.

47:15And I don't think there's anything really wrong with that.

47:19We do take steps to make sure that there is a line that you don't cross.

47:24And if you go too far, maybe your thumbnail is especially racy or it's all caps with too

47:32many exclamation points, we observe that users are sometimes offended by that.

47:41And so for the users who are offended by that, we will then depress or suppress those videos.

47:51And which reminds me, there's also another signal where users can say, I don't know if

47:55it was recently added, but I really enjoy it.

47:58Just saying, something like, I don't want to see this video anymore or something like,

48:04like this is a, like there's certain videos that just cut me the wrong way.

48:09Like just, just jump out at me, it's like, I don't want to, I don't want this.

48:12And it feels really good to clean that up, to be like, I don't, that's not, that's not

48:17for me.

48:18I don't know.

48:19I think that might've been recently added, but that's also a really strong signal.

48:22Yes, absolutely.

48:23Right.

48:24We don't want to make a recommendation that people are unhappy with.

48:29And that makes me, that particular one makes me feel good as a user in general and as a

48:34machine learning person.

48:35Cause I feel like I'm helping the algorithm.

48:37My interactions on YouTube don't always feel like I'm helping the algorithm.

48:41Like I'm not reminded of that fact.

48:43Like for example, Tesla and Autopilot and Elon Musk create a feeling for their customers,

48:50for people that own Teslas, that they're helping the algorithm of Tesla vehicles.

48:54Like they're all, like are really proud they're helping the fleet learn.

48:57I think YouTube doesn't always remind people that you're helping the algorithm get smarter.

49:02And for me, I love that idea.

49:04Like we're all collaboratively, like Wikipedia gives that sense that we're all together creating

49:09a beautiful thing.

49:12YouTube is a, doesn't always remind me of that.

49:14It's a, this conversation is reminding me of that, but.

49:18Well that's a good tip.

49:19We should keep that fact in mind when we design these features.

49:22I'm not sure I really thought about it that way, but that's a very interesting perspective.

49:28It's an interesting question of personalization that I feel like when I click like on a video,

49:35I'm just improving my experience.

49:39It would be great.

49:40It would make me personally, people are different, but make me feel great if I was helping also

49:45the YouTube algorithm broadly say something.

49:47You know what I'm saying?

49:48Like there's a, that I don't know if that's human nature, but you want the products you

49:53love, and I certainly love YouTube, like you want to help it get smarter, smarter, smarter

49:58because there's some kind of coupling between our lives together being better.

50:04If YouTube is better than I will, my life will be better.

50:07And there's that kind of reasoning.

50:08I'm not sure what that is and I'm not sure how many people share that feeling.

50:12That could be just a machine learning feeling.

50:14But on that point, how much personalization is there in terms of next video recommendations?

50:22So is it kind of all really boiling down to clustering?

50:28Like if I'm the nearest clusters to me and so on and that kind of thing, or how much

50:33is personalized to me, the individual completely?

50:36It's very, very personalized.

50:38So your experience will be quite a bit different from anybody else's who's watching that same

50:45video, at least when they're logged in.

50:48And the reason is that we found that users often want two different kinds of things when

50:56they're watching a video.

50:58Sometimes they want to keep watching more on that topic or more in that genre.

51:05And other times they just are done and they're ready to move on to something else.

51:09And so the question is, well, what is the something else?

51:13And one of the first things one can imagine is, well, maybe something else is the latest

51:19video from some channel to which you've subscribed.

51:22And that's going to be very different for you than it is for me.

51:27And even if it's not something that you subscribe to, it's something that you watch a lot.

51:31And again, that'll be very different on a person by person basis.

51:34And so even the Watch Next, as well as the homepage, of course, is quite personalized.

51:43So what, we mentioned some of the signals, but what does success look like?

51:47What does success look like in terms of the algorithm creating a great long term experience

51:52for a user?

51:53Or to put another way, if you look at the videos I've watched this month, how do you

52:00know the algorithm succeeded for me?

52:03I think, first of all, if you come back and watch more YouTube, then that's one indication

52:09that you found some value from it.

52:10So just the number of hours is a powerful indicator.

52:13Well, I mean, not the hours themselves, but the fact that you return on another day.

52:22So that's probably the most simple indicator.

52:26People don't come back to things that they don't find value in, right?

52:29There's a lot of other things that they could do.

52:32But like I said, ideally, we would like everybody to feel that YouTube enriches their lives

52:38and that every video they watched is the best one they've ever watched since they've started

52:43watching YouTube.

52:44And so that's why we survey them and ask them, is this one to five stars?

52:52And so our version of success is every time someone takes that survey, they say it's five

52:58stars.

53:00And if we ask them, is this the best video you've ever seen on YouTube?

53:03They say, yes, every single time.

53:05So it's hard to imagine that we would actually achieve that.

53:09Maybe asymptotically we would get there, but that would be what we think success is.

53:16It's funny.

53:17I've recently said somewhere, I don't know, maybe tweeted, but that Ray Dalio has this

53:23video on the economic machine, I forget what it's called, but it's a 30 minute video.

53:29And I said it's the greatest video I've ever watched on YouTube.

53:32It's like I watched the whole thing and my mind was blown as a very crisp, clean description

53:38of how the, at least the American economic system works.

53:41It's a beautiful video.

53:43And I was just, I wanted to click on something to say this is the best thing.

53:47This is the best thing ever.

53:48Please let me, I can't believe I discovered it.

53:51I mean, the views and the likes reflect its quality, but I was almost upset that I haven't

53:57found it earlier and wanted to find other things like it.

54:01I don't think I've ever felt that this is the best video I've ever watched.

54:05That was that.

54:06And to me, the ultimate utopia, the best experiences were every single video.

54:10Where I don't see any of the videos I regret and every single video I watch is one that

54:15actually helps me grow, helps me enjoy life, be happy and so on.

54:25So that's a heck of a, that's one of the most beautiful and ambitious, I think, machine

54:31learning tasks.

54:32So when you look at a society as opposed to the individual user, do you think of how YouTube

54:37is changing society when you have these millions of people watching videos, growing, learning,

54:44changing, having debates?

54:45Do you have a sense of, yeah, what the big impact on society is?

54:51I think it's huge, but do you have a sense of what direction we're taking this world?

54:55Well, I mean, I think openness has had an impact on society already.

55:02There's a lot of...

55:03What do you mean by openness?

55:05Well, the fact that unlike other mediums, there's not someone sitting at YouTube who

55:14decides before you can upload your video, whether it's worth having you upload it or

55:20worth anybody seeing it really, right?

55:23And so there are some creators who say, like, I wouldn't have this opportunity to reach

55:32an audience.

55:33Tyler Oakley often said that he wouldn't have had this opportunity to reach this audience

55:39if it weren't for YouTube.

55:44And so I think that's one way in which YouTube has changed society.

55:50I know that there are people that I work with from outside the United States, especially

55:56from places where literacy is low, and they think that YouTube can help in those places

56:03because you don't need to be able to read and write in order to learn something important

56:09for your life, maybe how to do some job or how to fix something.

56:15And so that's another way in which I think YouTube is possibly changing society.

56:21So I've worked at YouTube for eight, almost nine years now.

56:25And it's fun because I meet people and you tell them where you work, you say you work

56:32on YouTube and they immediately say, I love YouTube, right?

56:36Which is great, makes me feel great.

56:39But then of course, when I ask them, well, what is it that you love about YouTube?

56:43Not one time ever has anybody said that the search works outstanding or that the recommendations

56:50are great.

56:52What they always say when I ask them, what do you love about YouTube is they immediately

56:57start talking about some channel or some creator or some topic or some community that they

57:03found on YouTube and that they just love.

57:07And so that has made me realize that YouTube is really about the video and connecting the

57:16people with the videos.

57:19And then everything else kind of gets out of the way.

57:22So beyond the video, it's an interesting, because you kind of mentioned creator.

57:28What about the connection with just the individual creators as opposed to just individual video?

57:35So like I gave the example of Ray Dalio video that the video itself is incredible, but there's

57:42some people who are just creators that I love.

57:47One of the cool things about people who call themselves YouTubers or whatever is they have

57:52a journey.

57:53They usually, almost all of them, they suck horribly in the beginning and then they kind

57:57of grow and then there's that genuineness in their growth.

58:01So YouTube clearly wants to help creators connect with their audience in this kind of

58:07way.

58:08So how do you think about that process of helping creators grow, helping them connect

58:12with their audience, develop not just individual videos, but the entirety of a creator's life

58:17on YouTube?

58:18Well, I mean, we're trying to help creators find the biggest audience that they can find.

§05Transcript · 58:24–1:12:14

58:24And the reason why that's, you brought up creator versus video, the reason why creator

58:30channel is so important is because if we have a hope of people coming back to YouTube, well,

58:41they have to have in their minds some sense of what they're going to find when they come

58:46back to YouTube.

58:48If YouTube were just the next viral video and I have no concept of what the next viral

58:54video could be, one time it's a cat playing a piano and the next day it's some children

59:00interrupting a reporter and the next day it's some other thing happening, then it's hard

59:06for me to, when I'm not watching YouTube, say, gosh, I really would like to see something

59:14from someone or about something, right?

59:17And so that's why I think this connection between fans and creators is so important

59:24for both, because it's a way of sort of fostering a relationship that can play out into the

59:31future.

59:32Let me talk about kind of a dark and interesting question in general, and again, a topic that

59:40you or nobody has an answer to.

59:42But social media has a sense of, it gives us highs and it gives us lows in the sense

59:50that sort of creators often speak about having sort of burnout and having psychological ups

59:58and downs and challenges mentally in terms of continuing the creation process.

60:02There's a momentum, there's a huge excited audience that makes creators feel great.

60:08And I think it's more than just financial.

60:11I think it's literally just, they love that sense of community.

60:16It's part of the reason I upload to YouTube.

60:18I don't care about money, never will.

60:20What I care about is the community, but some people feel like this momentum, and even when

60:26there's times in their life when they don't feel, you know, for some reason don't feel

60:31like creating.

60:32So how do you think about burnout, this mental exhaustion that some YouTube creators go through?

60:38Is that something we have an answer for?

60:40Is that something, how do we even think about that?

60:42Well, the first thing is we want to make sure that the YouTube systems are not contributing

60:47to this sense, right?

60:49And so we've done a fair amount of research to demonstrate that you can absolutely take

60:56a break.

60:57If you are a creator and you've been uploading a lot, we have just as many examples of people

61:03who took a break and came back more popular than they were before as we have examples

61:08of going the other way.

61:09Yeah.

61:10Can we pause on that for a second?

61:11So the feeling that people have, I think, is if I take a break, everybody, the party

61:17will leave, right?

61:19So if you could just linger on that.

61:21So in your sense that taking a break is okay.

61:24Yes, taking a break is absolutely okay.

61:27And the reason I say that is because we have, we can observe many examples of being, of

61:35creators coming back very strong and even stronger after they have taken some sort of

61:40break.

61:41And so I just want to dispel the myth that this somehow necessarily means that your channel

61:50is going to go down or lose views.

61:53That is not the case.

61:55We know for sure that this is not a necessary outcome.

61:59And so we want to encourage people to make sure that they take care of themselves.

62:04That is job one, right?

62:06You have to look after yourself and your mental health.

62:10And I think that it probably, in some of these cases, contributes to better videos once they

62:19come back, right?

62:20Because a lot of people, I mean, I know myself, if I burn out on something, then I'm probably

62:24not doing my best work, even though I can keep working until I pass out.

62:30And so I think that the taking a break may even improve the creative ideas that someone

62:38has.

62:39Okay.

62:40I think that's a really important thing to sort of dispel.

62:42I think that applies to all of social media, like literally I've taken a break for a day

62:47every once in a while.

62:49Sorry.

62:50Sorry if that sounds like a short time, but even like, sorry, email, just taking a break

62:57from email, or only checking email once a day, especially when you're going through

63:02something psychologically in your personal life or so on, or really not sleeping much

63:06because of work deadlines, it can refresh you in a way that's profound.

63:10And so the same applies.

63:11It was there when you came back, right?

63:13It's there.

63:14And it looks different, actually, when you come back.

63:17You're sort of brighter eyed with some coffee, everything, the world looks better.

63:22So it's important to take a break when you need it.

63:26So you've mentioned kind of the YouTube algorithm that isn't E equals MC squared, it's not the

63:33single equation, it's potentially sort of more than a million lines of code.

63:41Is it more akin to what successful autonomous vehicles today are, which is they're just

63:47basically patches on top of patches of heuristics and human experts really tuning the algorithm

63:55and have some machine learning modules?

63:58Or is it becoming more and more a giant machine learning system with humans just doing a little

64:04bit of tweaking here and there?

64:06What's your sense?

64:07First of all, do you even have a sense of what is the YouTube algorithm at this point?

64:11And however much you do have a sense, what does it look like?

64:15Well, we don't usually think about it as the algorithm because it's a bunch of systems

64:21that work on different services.

64:24The other thing that I think people don't understand is that what you might refer to

64:29as the YouTube algorithm from outside of YouTube is actually a bunch of code and machine learning

64:37systems and heuristics, but that's married with the behavior of all the people who come

64:43to YouTube every day.

64:44So the people part of the code, essentially.

64:46Exactly.

64:47If there were no people who came to YouTube tomorrow, then the algorithm wouldn't work

64:51anymore.

64:52Right.

64:53That's the whole part of the algorithm.

64:55And so when people talk about, well, the algorithm does this, the algorithm does that, it's sometimes

65:00hard to understand, well, it could be the viewers are doing that.

65:04And the algorithm is mostly just keeping track of what the viewers do and then reacting to

65:10those things in sort of more fine grain situations.

65:16And I think that this is the way that the recommendation system and the search system

65:21and probably many machine learning systems evolve is you start trying to solve a problem

65:28and the first way to solve a problem is often with a simple heuristic.

65:34And you want to say, what are the videos we're going to recommend?

65:36Well, how about the most popular ones?

65:39That's where you start.

65:43And over time, you collect some data and you refine your situation so that you're making

65:48less heuristics and you're building a system that can actually learn what to do in different

65:54situations based on some observations of those situations in the past.

66:00And you keep chipping away at these heuristics over time.

66:03And so I think that just like with diversity, I think the first diversity measure we took

66:10was, okay, not more than three videos in a row from the same channel.

66:15It's a pretty simple heuristic to encourage diversity, but it worked, right?

66:20Who needs to see four, five, six videos in a row from the same channel?

66:25And over time, we try to chip away at that and make it more fine grain and basically

66:31have it remove the heuristics in favor of something that can react to individuals and

66:39individual situations.

66:41So how do you, you mentioned, you know, we know that something worked.

66:46How do you get a sense when decisions are kind of A, B testing that this idea was a

66:51good one, this was not so good?

66:55How do you measure that and across which time scale, across how many users, that kind of

67:00thing?

67:01Well, you mentioned the A, B experiments.

67:04And so just about every single change we make to YouTube, we do it only after we've run

67:11a A, B experiment.

67:13And so in those experiments, which run from one week to months, we measure hundreds, literally

67:24hundreds of different variables and measure changes with confidence intervals in all of

67:30them, because we really are trying to get a sense for ultimately, does this improve

67:36the experience for viewers?

67:38That's the question we're trying to answer.

67:40And an experiment is one way because we can see certain things go up and down.

67:45So for instance, if we noticed in the experiment, people are dismissing videos less frequently,

67:52or they're saying that they're more satisfied, they're giving more videos five stars after

67:58they watch them, then those would be indications that the experiment is successful, that it's

68:04improving the situation for viewers.

68:08But we can also look at other things, like we might do user studies, where we invite

68:12some people in and ask them, like, what do you think about this?

68:16What do you think about that?

68:17How do you feel about this?

68:19And other various kinds of user research.

68:22But ultimately, before we launch something, we're going to want to run an experiment.

68:26So we get a sense for what the impact is going to be, not just to the viewers, but also to

68:31the different channels and all of that.

68:36An absurd question.

68:38Nobody knows.

68:39Well, actually, it's interesting.

68:40Maybe there's an answer.

68:41But if I want to make a viral video, how do I do it?

68:45I don't know how you make a viral video.

68:48I know that we have in the past tried to figure out if we could detect when a video was going

68:55to go viral.

68:57And those were, you take the first and second derivatives of the view count and maybe use

69:03that to do some prediction.

69:07But I can't say we ever got very good at that.

69:10Oftentimes we look at where the traffic was coming from.

69:14If a lot of the viewership is coming from something like Twitter, then maybe it has

69:20a higher chance of becoming viral than if it were coming from search or something.

69:26But that was just trying to detect a video that might be viral.

69:30How to make one, I have no idea.

69:33You get your kids to interrupt you while you're on the news or something.

69:38Absolutely.

69:39But after the fact, on one individual video, sort of ahead of time predicting is a really

69:44hard task.

69:45But after the video went viral, in analysis, can you sometimes understand why it went viral?

69:53From the perspective of YouTube broadly, first of all, is it even interesting for YouTube

69:58that a particular video is viral or does that not matter for the individual, for the experience

70:04of people?

70:05Well, I think people expect that if a video is going viral and it's something they would

70:11be interested in, then I think they would expect YouTube to recommend it to them.

70:16Right.

70:17So if something's going viral, it's good to just let the wave, let people ride the wave

70:21of its violence.

70:22Well, I mean, we want to meet people's expectations in that way, of course.

70:27So like I mentioned, I hung out with Derek Mueller a while ago, a couple of months back.

70:34He's actually the person who suggested I talk to you on this podcast.

70:37All right.

70:38Well, thank you, Derek.

70:40At that time, he just recently posted an awesome science video titled, why are 96 million black

70:48balls on this reservoir?

70:50And in a matter of, I don't know how long, but like a few days, he got 38 million views

70:55and it's still growing.

70:57Is this something you can analyze and understand why it happened, this video and you want a

71:03particular video like it?

71:06I mean, we can surely see where it was recommended, where it was found, who watched it and those

71:13sorts of things.

71:14So it's actually, sorry to interrupt, it is the video which helped me discover who Derek

71:20is.

71:21I didn't know who he is before.

71:22So I remember, you know, usually I just have all of these technical, boring MIT Stanford

71:28talks in my recommendation because that's how I watch.

71:30And then all of a sudden there's this black balls and reservoir video with like an excited

71:35nerd with like just, why is this being recommended to me?

71:40So I clicked on it and watched the whole thing and it was awesome.

71:44And then a lot of people had that experience, like why was I recommended this?

71:48But they all of course watched it and enjoyed it, which is, what's your sense of this just

71:52wave of recommendation that comes with this viral video that ultimately people get enjoy

71:58after they click on it?

71:59Well, I think it's the system, you know, basically doing what anybody who's recommending something

72:05would do, which is you show it to some people and if they like it, you say, okay, well,

72:09can I find some more people who are a little bit like them?

72:12Okay, I'm going to try it with them.

§06Transcript · 1:12:14–1:26:21

72:14Oh, they like it too.

72:15Let me expand the circle some more, find some more people.

72:17Oh, it turns out they like it too.

72:19And you just keep going until you get some feedback that says that, no, now you've gone

72:23too far.

72:24These people don't like it anymore.

72:25And so I think that's basically what happened.

72:28And you asked me about how to make a video go viral or make a viral video.

72:35I don't think that if you or I decided to make a video about 96 million balls that it

72:41would also go viral.

72:42It's possible that Derek made like the canonical video about those black balls in the lake.

72:51He did actually.

72:52Right.

72:53And I don't know whether or not just following along is the secret.

72:59Yeah.

73:00But it's fascinating.

73:01I mean, just like you said, the algorithm sort of expanding that circle and then figuring

73:04out that more and more people did enjoy it and that sort of phase shift of just a huge

73:09number of people enjoying it and the algorithm quickly, automatically, I assume, figuring

73:15that out.

73:16I don't know, the dynamics of psychology of that is a beautiful thing.

73:20So what do you think about the idea of clipping?

73:25Too many people annoyed me into doing it, which is they were requesting it.

73:29They said it would be very beneficial to add clips in like the coolest points and actually

73:36have explicit videos.

73:37Like I'm re uploading a video, like a short clip, which is what the podcasts are doing.

73:44Do you see as opposed to, like I also add timestamps for the topics, do you want the

73:49clip?

73:50Do you see YouTube somehow helping creators with that process or helping connect clips

73:54to the original videos or is that just on a long list of amazing features to work towards?

74:00Yeah.

74:01I mean, it's not something that I think we've done yet, but I can tell you that I think

74:08clipping is great and I think it's actually great for you as a creator.

74:12And here's the reason.

74:15If you think about, I mean, let's say the NBA is uploading videos of its games.

74:23Well, people might search for warriors versus rockets or they might search for Steph Curry.

74:31And so a highlight from the game in which Steph Curry makes an amazing shot is an opportunity

74:37for someone to find a portion of that video.

74:41And so I think that you never know how people are going to search for something that you've

74:48created.

74:49And so you want to, I would say you want to make clips and add titles and things like

74:54that so that they can find it as easily as possible.

74:58Do you have a dream of a future, perhaps a distant future when the YouTube algorithm

75:03figures that out?

75:05Sort of automatically detects the parts of the video that are really interesting, exciting,

75:12potentially exciting for people and sort of clip them out in this incredibly rich space.

75:17Cause if you talk about, if you talk, even just this conversation, we probably covered

75:2130, 40 little topics and there's a huge space of users that would find, you know, 30% of

75:29those topics really interesting.

75:30And that space is very different.

75:33It's something that's beyond my ability to clip out, right?

75:37But the algorithm might be able to figure all that out, sort of expand into clips.

75:43Do you have a, do you think about this kind of thing?

75:46Do you have a hope or dream that one day the algorithm will be able to do that kind of

75:49deep content analysis?

75:50Well, we've actually had projects that attempt to achieve this, but it really does depend

75:57on understanding the video well and our understanding of the video right now is quite crude.

76:03And so I think it would be especially hard to do it with a conversation like this.

76:11One might be able to do it with, let's say a soccer match more easily, right?

76:18You could probably find out where the goals were scored.

76:20And then of course you, you need to figure out who it was that scored the goal and, and

76:25that might require a human to do some annotation.

76:28But I think that trying to identify coherent topics in a transcript, like, like the one

76:35of our conversation is, is not something that we're going to be very good at right away.

76:42And I was speaking more to the general problem actually of being able to do both a soccer

76:46match and our conversation without explicit sort of almost my, my hope was that there

76:52exists an algorithm that's able to find exciting things in video.

77:00So Google now on Google search will help you find the segment of the video that you're

77:06interested in.

77:07So if you search for something like how to change the filter in my dishwasher, then if

77:13there's a long video about your dishwasher and this is the part where the person shows

77:17you how to change the filter, then, then it will highlight that area.

77:22And provide a link directly to it.

77:24And do you know if, from your recollection, do you know if the thumbnail reflects, like,

77:29what's the difference between showing the full video and the shorter clip?

77:32Do you know how it's presented in search results?

77:34I don't remember how it's presented.

77:36And the other thing I would say is that right now it's based on creator annotations.

77:41Ah, got it.

77:43So it's not the thing we're talking about.

77:45But folks are working on the more automatic version.

77:50It's interesting, people might not imagine this, but a lot of our systems start by using

77:56almost entirely the audience behavior.

78:00And then as they get better, the refinement comes from using the content.

78:07And I wish, I know there's privacy concerns, but I wish YouTube explored the space, which

78:15is sort of putting a camera on the users if they allowed it, right, to study their, like,

78:21I did a lot of emotion recognition work and so on, to study actual sort of richer signal.

78:27One of the cool things when you upload 360 like VR video to YouTube, and I've done this

78:32a few times, so I've uploaded myself, it's a horrible idea.

78:37Some people enjoyed it, but whatever.

78:39The video of me giving a lecture in 360 with a 360 camera, and it's cool because YouTube

78:44allows you to then watch where did people look at?

78:47There's a heat map of where, you know, of where the center of the VR experience was.

78:53And it's interesting because that reveals to you, like, what people looked at.

78:57It's not always what you were expecting.

79:00In the case of the lecture, it's pretty boring, it is what we were expecting, but we did a

79:05few funny videos where there's a bunch of people doing things, and everybody tracks

79:09those people.

79:10You know, in the beginning, they all look at the main person and they start spreading

79:13around and looking at the other people.

79:15It's fascinating.

79:16So that kind of, that's a really strong signal of what people found exciting in the video.

79:21I don't know how you get that from people just watching, except they tuned out at this

79:26point.

79:27Like, it's hard to measure this moment was super exciting for people.

79:32I don't know how you get that signal.

79:34Maybe comment, is there a way to get that signal where this was like, this is when their

79:38eyes opened up and they're like, like for me with the Ray Dalio video, right?

79:42Like at first I was like, okay, this is another one of these like dumb it down for you videos.

79:48And then you like start watching, it's like, okay, there's really crisp, clean, deep explanation

79:52of how the economy works.

79:54That's where I like set up and started watching, right?

79:56That moment, is there a way to detect that moment?

79:59The only way I can think of is by asking people to label it.

80:05You mentioned that we're quite far away in terms of doing video analysis, deep video

80:09analysis.

80:11Of course, Google, YouTube, you know, we're quite far away from solving autonomous driving

80:18problem too.

80:19So it's a...

80:20I don't know.

80:21I think we're closer to that.

80:22Well, the, you know, you never know.

80:25And the Wright brothers thought they're never, they're not going to fly for 50 years, three

80:29years before they flew.

80:30So what are the biggest challenges would you say?

80:34Is it the broad challenge of understanding video, understanding natural language, understanding

80:40the challenge before the entire machine learning community or just being able to understand

80:45data?

80:46Is there something specific to video that's even more challenging than understanding natural

80:51language understanding?

80:53What's your sense of what the biggest challenge is?

80:54Video is just so much information.

80:56And so precision becomes a real problem.

81:01It's like, you know, you're trying to classify something and you've got a million classes

81:08and the distinctions among them, at least from a machine learning perspective are often

81:17pretty small, right?

81:19Like, you know, you need to see this person's number in order to know which player it is.

81:28And there's a lot of players or you need to see, you know, the logo on their chest in

81:35order to know like which team they play for.

81:38And so, and that's just figuring out who's who, right?

81:41And then you go further and saying, okay, well, you know, was that a goal?

81:45Was it not a goal?

81:46Like, is that an interesting moment as you said, or is that not an interesting moment?

81:51These things can be pretty hard.

81:53So okay.

81:54So Yann LeCun, I'm not sure if you're familiar sort of with his current thinking and work.

81:59So he believes that self, what he's referring to as self supervised learning will be the

82:05solution sort of to achieving this kind of greater level of intelligence.

82:09In fact, the thing he's focusing on is watching video and predicting the next frame.

82:14So predicting the future of video, right?

82:18So for now we're very far from that, but his thought is because it's unsupervised or as

82:24he refers to as self supervised, you know, if you watch enough video, essentially if

82:29you watch YouTube, you'll be able to learn about the nature of reality, the physics,

82:34the common sense reasoning required by just teaching a system to predict the next frame.

82:40So he's confident this is the way to go.

82:42So for you, from the perspective of just working with this video, how do you think an algorithm

82:50that just watches all of YouTube, stays up all day and night watching YouTube would be

82:55able to understand enough of the physics of the world about the way this world works,

83:02be able to do common sense reasoning and so on?

83:05Well, I mean, we have systems that already watch all the videos on YouTube, right?

83:10But they're just looking for very specific things, right?

83:13They're supervised learning systems that are trying to identify something or classify something.

83:22And I don't know if, I don't know if predicting the next frame is really going to get there

83:25because I'm not an expert on compression algorithms, but I understand that that's kind of what

83:32compression video compression algorithms do is they basically try to predict the next

83:37frame and then fix up the places where they got it wrong.

83:41And that leads to higher compression than if you actually put all the bits for the next

83:46frame there.

83:48So I don't know if I believe that just being able to predict the next frame is going to

83:53be enough because there's so many frames and even a tiny bit of error on a per frame basis

84:00can lead to wildly different videos.

84:02So the thing is, the idea of compression is one way to do compression is to describe through

84:08text what's contained in the video.

84:10That's the ultimate high level of compression.

84:12So the idea is traditionally when you think of video image compression, you're trying

84:16to maintain the same visual quality while reducing the size.

84:22But if you think of deep learning from a bigger perspective of what compression is, is you're

84:27trying to summarize the video.

84:29And the idea there is if you have a big enough neural network, just by watching the next,

84:35trying to predict the next frame, you'll be able to form a compression of actually understanding

84:40what's going on in the scene.

84:42If there's two people talking, you can just reduce that entire video into the fact that

84:47two people are talking and maybe the content of what they're saying and so on.

84:51That's kind of the open ended dream.

84:55So I just wanted to sort of express that because it's interesting, compelling notion, but it

85:01is nevertheless true that video, our world is a lot more complicated than we get a credit

85:07for.

85:08I mean, in terms of search and discovery, we have been working on trying to summarize

85:12videos in text or with some kind of labels for eight years at least.

85:20And you know, and we're kind of so, so.

85:25So if you were to say the problem is a hundred percent solved and eight years ago was zero

85:31percent solved, where are we on that timeline would you say?

85:37Yeah.

85:38To summarize a video well, maybe less than a quarter of the way.

85:44So on that topic, what does YouTube look like 10, 20, 30 years from now?

85:50I mean, I think that YouTube is evolving to take the place of TV.

85:58I grew up as a kid in the seventies and I watched a tremendous amount of television

86:03and I feel sorry for my poor mom because people told her at the time that it was going to

86:09rot my brain and that she should kill her television.

86:14But anyway, I mean, I think that YouTube is at least for my family, a better version of

§07Transcript · 1:26:21–1:30:57

86:21television, right?

86:22It's one that is on demand.

86:24It's more tailored to the things that my kids want to watch.

86:28And also they can find things that they would never have found on television.

86:34And so I think that at least from just observing my own family, that's where we're headed is

86:40that people watch YouTube kind of in the same way that I watched television when I was younger.

86:46So from a search and discovery perspective, what do you, what are you excited about in

86:51the five, 10, 20, 30 years?

86:54Like what kind of things?

86:55It's already really good.

86:56I think it's achieved a lot of, of course we don't know what's possible.

87:01So it's the task of search of typing in the text or discovering new videos by the next

87:08recommendation.

87:09So I personally am really happy with the experience.

87:12I continuously, I rarely watch a video that's not awesome from my own perspective, but what's,

87:18what else is possible?

87:19What are you excited about?

87:21Well, I think introducing people to more of what's available on YouTube is not only very

87:28important to YouTube and to creators, but I think it will help enrich people's lives

87:34because there's a lot that I'm still finding out is available on YouTube that I didn't

87:38even know.

87:39I've been working YouTube eight years and it wasn't until last year that I learned that,

87:46that I could watch USC football games from the 1970s.

87:51Like I didn't even know that was possible until last year and I've been working here

87:55quite some time.

87:56So, you know, what was broken about, about that?

87:58That it took me seven years to learn that this stuff was already on YouTube even when

88:03I got here.

88:04So I think there's a big opportunity there.

88:07And then as I said before, you know, we want to make sure that YouTube finds a way to ensure

88:16that it's acting responsibly with respect to society and enriching people's lives.

88:23So we want to take all of the great things that it does and make sure that we are eliminating

88:28the negative consequences that might happen.

88:31And then lastly, if we could get to a point where all the videos people watch are the

88:37best ones they've ever watched, that'd be outstanding too.

88:40Do you see in many senses becoming a window into the world for people?

88:45It's especially with live video, you get to watch events.

88:49I mean, it's really, it's the way you experience a lot of the world that's out there is better

88:54than TV in many, many ways.

88:56So do you see becoming more than just video?

89:00Do you see creators creating visual experiences and virtual worlds that if I'm, I'm talking

89:06crazy now, but sort of virtual reality and entering that space, or is that at least for

89:11now totally outside what YouTube is thinking about?

89:14I mean, I think Google is thinking about virtual reality.

89:18I don't think about virtual reality too much.

89:22I know that we would want to make sure that YouTube is there when virtual reality becomes

89:28something or if virtual reality becomes something that a lot of people are interested in.

89:34But I haven't seen it really take off yet.

89:38Take off.

89:39Well, the future is wide open.

89:41Christos, I've been really looking forward to this conversation.

89:43It's been a huge honor.

89:45Thank you for answering some of the more difficult questions I've asked.

89:48I'm really excited about what YouTube has in store for us.

89:52It's one of the greatest products I've ever used and continues.

89:54So thank you so much for talking to me.

89:56It's my pleasure.

89:57Thanks for asking me.

89:58Thanks for listening to this conversation.

90:01And thank you to our presenting sponsor, Cash App.

90:04Download it.

90:05Use code LexPodcast.

90:07You'll get $10 and $10 will go to FIRST, a STEM education nonprofit that inspires hundreds

90:12of thousands of young minds to become future leaders and innovators.

90:17If you enjoy this podcast, subscribe on YouTube, give it five stars on Apple Podcast, follow

90:22on Spotify, support on Patreon, or simply connect with me on Twitter.

90:27And now, let me leave you with some words of wisdom from Marcel Proust.

90:32The real voyage of discovery consists not in seeking new landscapes, but in having new

90:37eyes.

90:40Thank you for listening and hope to see you next time.

— 读到这里,多懂一点。 —